Benefits of LocalViewNI

LocalViewNI is a centralised shared service infrastructure for the delivery of citizen facing Local Council service information which offers the following benefits: 

• Increased accessibility of Council services online.
  By incorporating the power of GIS into online services, all users – including members of the public, councilors, local businesses and even frontline staff – can enhance the way they do business with the authority.
• Deliver efficiency savings
  LocalViewNI enables councils to realise efficiency savings by greatly reducing the overall cost of servicing customer enquiries, compared to face-to-face or telephony based channels. Furthermore, self-service – or the ability for the public to access information themselves over the Internet – leaves front line staff free to spend time on more productive tasks.
• Implement a solution cost-effectively
  Rather than spending time and money deploying a complex, bespoke solution, LocalViewNI gives councils a quick and cost effective way to start delivering local community and environment information.
• Unlock true value of Council data for citizens
  LocalViewNI helps local councils provide an integrated view of land and property information to citizens, thereby ensuring they are more informed about property information or council services and amenities.
• Integrate the front office
  LocalViewNI is capable of supporting a multi-channel strategy for managing fault report service requests through integration with Customer Relationship Management (CRM) and other front-office systems.
• Comply with Government Connect Property Account initiative
  LocalViewNI supports the requirements of the Government Connects Single Property Account by drawing together all property information, and providing citizens with online access to all property-related information – such as details of political representatives and administrative boundaries, council tax bands, refuse collection days or planning constraints.
• Integrate information from third party websites
  LocalViewNI helps local councils integrate council information with information from third parties such as the Planning Service, Land and Property Services, Housing Executive, Environment and Heritage Service, and others providing the citizen or a call centre agent with an integrated view of information.